Quality Management

QUALITY POLICY

As a solution partner supplying products to high-tech industries such as defense and aerospace, Ekom Elektronik is committed to maintaining the highest level of customer satisfaction and sectoral reliability through the supply of high-quality, reliable, and traceable products within a sustainable system.
In all our processes, we comply with the requirements of ISO 9001 and AS9120 standards to enhance our quality performance and commit to continuous improvement by providing the necessary resources.
Our quality policy is based on the following core principles:

• Supply of Original and Traceable Products
  We provide our customers only with components whose authenticity is verified and that are sourced directly from manufacturers or officially authorized distributors.
• On-Time and Accurate Delivery
  We ensure that all orders are delivered correctly, completely, and on time by continuously monitoring our delivery performance, thereby contributing to our customers' production schedules and business continuity.
• Traceability
  We manage the source and batch information of all products we procure in a transparent manner and act in full compliance with the principle of traceability.
• Customer Orientation
  Our top priority is to understand customer needs, offer the right solutions swiftly, and provide continuous support. We proactively analyze customer expectations and consider their feedback as an opportunity for continual improvement.
  Customer trust and satisfaction are our key performance indicators.
• Compliance with National and International Standards and Legal Regulations
  In all our activities, we comply with applicable local and international quality standards, primarily ISO 9001 and AS9120. We carefully analyze and fully meet customer requirements.
• Continuous Improvement and Risk-Based Thinking
  We conduct evaluations in line with the approach of continuous improvement to enhance quality and efficiency in all our processes. We aim to raise our operational efficiency to a level that can compete both nationally and globally by utilizing data management, digital tools, and solutions, while also enhancing the competencies of our employees through training.
• Employee Orientation and Qualified Human Resources
  We embrace the philosophy of Total Quality and work together in team spirit to achieve company-wide and departmental goals. Encouraging innovative and creative thinking while building mutual trust with our employees are key principles. We manage all our initiatives and practices that aim to increase quality awareness among employees and stakeholders in an integrated manner, striving to make quality culture a fundamental component of our corporate structure.

As Ekom Elektronik, we will continue to create value with a commitment to reliability, transparency, and sustainable quality.

ISO 9001:2015